Troubleshooting

The scan aborts with a timeout

Cause: PHP execution time (max_execution_time) is set too low.

Solution: The plugin uses a staggered time budget and should work even with low timeouts (30–60 seconds). If the issue persists, contact your hosting provider and ask about the current max_execution_time setting.

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The plugin does not appear in the backend after installation

Cause: Plugin was installed but not activated.

Solution: Navigate to Plugins → Installed Plugins and activate EcomSec Security Scan in the list.

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Error: "Licence could not be verified"

Cause: The server cannot establish an outbound connection to EcomSec licence servers.

Solution: Check whether your hosting provider allows outbound HTTP connections. This is typically the case on shared hosting. If the issue persists, contact EcomSec Support.

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The scan finds no issues, but the shop appears compromised

Note: The plugin detects known signatures and CVEs. New, unknown attack patterns may not be detected. If you have a concrete suspicion of compromise, we recommend a professional forensic analysis by the EcomSec Incident Response Team.

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Further Help

If your issue is not listed here, contact us at support@ecomsec.de.